FAQs
Shipping Information
- All items offered as Free Shipping are subject to change.
- Gift Cards do not count towards the Free Shipping Minimum.
- Free Shipping only applies to the lower 48 states.
- Please refer to the Return Policy if you are returning an item that originally included free shipping.
- Shipping Fees applied to addresses outside of the contiguous 48 states will NOT be refunded, credited, or waived for product Orders, Returns, Exchanges, or Warranty applications.
- Any redeemed rewards or coupon codes entered, can reduce your subtotal below the free shipping threshold of $99.00
- Standard FedEx (Ground Home Delivery)
- FedEx Economy - cheaper option than FedEx Ground Home Delivery, but it usually takes longer to deliver packages
- Free Shipping - May go Economy or Ground depending multiple factors
Next Day and 2nd Day Air shipping options are available, with restrictions
- Expedited shipping is not available on orders already placed through our website.
- To utilize expedited shipping, the order must be placed over the phone with Customer Service. 816-883-4545 option 1 ( Available Mon-Fri 9am-6pm CST)
- Orders placed with expedited shipping prior to 1:00pm CST will ship that day.
- Orders placed with expedited shipping after 1:00pm CST will ship the following business day.
- Orders containing ammunition CANNOT be expedited.
- Please note: We do not ship to any P.O. Box.
This map is a general representation of FexEx Home Delivery transit times from our shipping warehouse in Missouri. For specific transit times, from our location - zip code 64153 to your zip code - go to https://www.fedex.com/grd/maps/MapEntry.do.
- Your FedEx tracking number(s) will be posted to your account as soon as your package is loaded onto a FedEx trailer at our warehouse.
- FedEx trailers typically arrive at the Fedex depot by 7pm CST, Monday - Friday.
- Once your package is scanned at the FedEx depot, you will receive an automated email from FedEx. The email will confirm your tracking number(s), and provide access to track your packages via FedEx.com.
Once your order has been placed and processed, you will receive a confirmation email with your order details. Following the shipment of your entire order, you'll receive an email for each package we have shipped to you.
Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to become active in the carrier's system. If you don't see any updates right away, please be patient and check back later.
24-48 hours after placing your order, you can click the tracking number link in the item fulfillment email or copy & paste the tracking number into FedEx.com to view the packages progress and estimated arrival date.
You can also find the tracking number in your account history, providing you did not check out as a guest. Click the order number, and scroll down to shipments, to view tracking information.
- The package shows delivered but is not the correct location
Return Policy
- Please review all Terms and Conditions prior to placing an Order, or requesting a Return Authorization.
- Inspect all products immediately upon delivery, even if it is not going to be used right away.
- Do not discard original shipping boxes/packaging until items have been inspected. If a Return Authorization is required, the original packaging and shipping label may be needed for reference.
- Rogers Sporting Goods will not accept responsibility for items returned without a Return Authorization.
- A request for Return Authorization (RA) may be initiated online, or by phone.
- Returned products should be clean and dry. Soles of footwear should be free of debris. Removable wader liners should be returned unzipped, and removed from the wader.
PUT SIMPLY. . . If an item is Defective, (some restrictions apply), we can only return it for an identical exchange. If the item is no longer available, we will apply Store Credit to your account. Refunds are not issued for defective items. If an item is New/Unused, we can return it within 30 days of delivery (some restrictions apply). We can provide a Refund or Store Credit.
- To be eligible for refund or credit, the item must be in New/Unused Condition, unless defective. “New/Unused Condition” is defined as a product that is in the same condition as when it was shipped. The item must be unused, in original packaging, with tags attached, and returned within 30 days of delivery. If manufacturer packaging must be damaged to access the item (e.g. crimped/sealed packaging), the item will no longer be considered New/Unused and will not be eligible to return.
- All items (unless defective) must be returned within 30 days of delivery.
- Refunds will only be processed to the original form of payment.
- If an item has been incorrectly advertised, it may be returned in New/Unused Condition.
- In most cases, warranty concerns will be directed to the manufacturer for repair or replacement.
- Defective items may only be returned for an identical item. If a suitable item is not available, a Store Credit will be issued. Refunds will not be issued for defective products.
- Shipping Labels may be provided for waders, clothing, footwear, and all Rogers brand products, as well as all qualifying defective items. If applicable, please initiate your Return Authorization by phone.
- We will not refund the cost of a customer-purchased shipping label.
- Shipping charges from the original order will not be refunded/credited.
- Rogers Sporting Goods will not accept responsibility for returning items that are lost/damaged by the shipping service.
- Shipping Fees applied to addresses outside of the contiguous 48 states will NOT be refunded, credited, or waived for product Orders, Returns, Exchanges, or Warranty applications.
AMMUNITION
- Due to safety regulations, shipped ammunition may not be returned.
- If you experience functionality issues with ammunition, STOP SHOOTING immediately. Do not dispose of, or shoot, remaining ammunition until directed by the manufacturer.
- All ammunition functionality issues will need to be addressed by the manufacturer.
WADERS, CLOTHING, AND FOOTWEAR
- All clothing, boots, waders, etc. must be tried on indoors, without removing tags or damaging original packaging. Once taken outside, the items may not be returned (unless defective).
- Rogers Sporting Goods brand waders have a (1) year warranty, covering manufacturing and workmanship defects.
- Rogers will not warranty damage (rips, tears, punctures, etc.), normal wear-and-tear, or waders used in a commercial setting. The warranty period begins on the sale date of the original purchase. In the event that waders are replaced under warranty, the original warranty date will still apply. Example: Original wader purchased on 1/1/2020, and replaced on 9/1/2020 due to defect. The replacement waders are under warranty until 1/1/2021.
- All defective waders will be inspected. Leaks will be confirmed in a submersion tank. If an applicable defect is found, the Warranty will be applied. Rogers will repair or replace defective waders, at our discretion.
- Customer damage and unauthorized repairs will void the warranty, even when a defect is also present.
- Defective waders may only be returned for an identical item. If a suitable item is not available, a Store Credit will be issued. Refunds will not be issued for defective waders.
- Returning products should be clean and dry. Soles of footwear should be free of debris. Removable wader liners should be returned unzipped, and removed from the wader.
FISHING RODS
- Rogers will NOT process online or in-store warranty returns, or exchanges, for defective fishing rods. Customers will need to contact the manufacturer to initiate warranty protocol.
- Rod damage that occurs during shipping will be processed through Rogers.
GAME CALLS
- All mouth-operated calls (waterfowl, deer, elk, turkey, predator, etc.) are not eligible for return, unless defective.
BAITS
- All bait sales are final and cannot be returned.
TREE STANDS, CLIMBING STICKS
- Due to safety concerns, Tree Stands, Climbing Sticks, and similar products may not be returned, unless defective..
ELECTRONICS
- Cameras, Range Finders, GPS/Navigation, Game Feeders, Motors, Fish Finders, eCallers, and similar electronic products must show return tracking information within 14 days of delivery, and must be in New/Unused Condition, as defined above.
DOG PRODUCTS
- All returning dog products (vests, dog blinds, stands, etc.) must be free of all hair and debris.
REQUESTING A RETURN AUTHORIZATION BY PHONE
- Please have your Order # ready, and call 816-883-4545.
REQUESTING A RETURN AUTHORIZATION ONLINE
- Review the Terms and Conditions for Returning Merchandise.
- Click the START A RETURN button at the bottom of this page.
- Enter your order number and shipping zip code or email.
- Select the applicable items, and reason for return. If required, enter additional comments and/or photos.
- Select a resolution.
- Select a return method.
- Review your return and click SUBMIT once it has been reviewed. A confirmation message will appear, with your Return Authorization # and instructions. You will also receive email notification.
- Once your return has been approved you will get shipping instructions via email. Apply the shipping label and drop it off at a local FedEx dropoff location. You may also use the QR code in the email while at the FedEx location to obtain the shipping label.
- Retain your tracking information until your Return Authorization has been fully processed.
To return or exchange an item, please follow these steps:
- Review the Terms and Conditions for Returning Merchandise.
- Click the 'START A RETURN' button on our website.
- Enter your order number and shipping zip code or email.
- Select the items you wish to return and the reason for the return. If required, include additional comments or upload photos.
- Select a desired resolution, such as a refund or an exchange.
- Choose a return method.
- Review your return details and click 'SUBMIT' to confirm. A confirmation message will appear along with your Return Authorization # and further instructions.
- Shipping labels are typically provided for waders, clothing, footwear, all Rogers brand products, and qualifying defective items.
- Once your return is approved, you'll receive shipping instructions by email. Attach the provided shipping label to your package and drop it off at a local FedEx drop-off location. Alternatively, you can present the QR code from the email at the FedEx location to print out the label.
- Retain the tracking information until your Return Authorization has been fully processed.
If our system is experiencing high volumes of returns and exchanges are not possible, you may return the item(s) for a refund and place a new order at your convenience. For further assistance, please call our Customer Service at the provided phone number.
Payment Methods
There are two payment methods available when purchasing product - Credit Card and PayPal.
PayPal can be used for all product, except when purchasing shotgun shells, choke tubes, and knives. PayPal terms and conditions does not allow their payment services to be used for the purchase of certain restricted product categories.
You may not use the PayPal service for activities that: "relate to transactions involving... (i) ammunition, firearms, or certain firearm parts or accessories, or (j), certain weapons or knives regulated under applicable law."
All orders with a value greater than $750.00 will ship with Signature Required. An adult must be available to sign for the delivery.
The full PayPal Acceptable Policy can be found here.
A credit card can be used to purchase ALL products available from Rogers Sporting Goods.
Sezzle allows you to buy now and pay later! Purchase what you want today, and pay for it in 4 interest-free payments over 6 weeks!
If you have received a discount code for your first order upon signing up for our marketing emails and it hasn't been applied, make sure to:
- Enter the discount code exactly as you received it without any extra spaces or characters. The code should be entered into the coupon box during the checkout process.
- Ensure that you are eligible for the discount. It applies only to customers not already in our database. If you have previously signed up for emails or placed an order with us, you won't qualify for the first purchase discount.
- If you believe you have entered the code correctly and are eligible but the discount was not applied, please contact us before the order ships so we can attempt to apply the code for you.
If you encounter any issues or have further questions, please reach out to our Customer Support at Phone option 2.
The discrepancy you are noticing is because the email showing without tax is a fulfillment notification, detailing what has shipped. Your order confirmation email, which you received when you placed the order, shows the complete total including tax. This is the official amount you are being charged.
Product & Rebate Questions
Product Warranties
- Please review all Terms and Conditions prior to placing an Order, requesting a Return Authorization, or initiating the Warranty process.
- Inspect all products immediately upon delivery, even if it is not going to be used right away.
- Do not discard original shipping boxes/packaging until items have been inspected. If a Warranty claim is required, the original packaging and shipping label may be needed for reference.
- All merchandise is shipped new, with applicable manufacturer warranty.
- In most cases, warranty concerns will be directed to the manufacturer for repair or replacement.
- Rogers Sporting Goods provides a 30-day warranty on all shipped products. This 30-day warranty is specifically designed to address any damage that may occur during shipping. In most situations, product defects that did not occur during shipping will be directed to the manufacturer.
- Rogers Sporting Goods provides a (1) year warranty on Rogers brand products (some restrictions apply), covering manufacturing and workmanship defects. Rogers will not warranty damage (rips, tears, punctures, etc.) caused by the consumer or extreme weather, normal wear-and-tear, degradation incurred from improper storage and use, or items used in a commercial setting.
- Rogers Sporting Goods will not be liable for any incidental or consequential damage / loss to property, other products, or person, incurred by a defective product.
- Defective items may only be returned for an identical item. If a suitable item is not available, a Store Credit will be issued. Refunds will not be issued for defective products.
- New generations of discontinued products may be subject to an upgrade fee.
- To initiate the Warranty process, please visit our Return Policy link, or call 816-883-4545.
- Due to safety regulations, purchased ammunition may not be returned.
- If you experience functionality issues with ammunition, STOP SHOOTING immediately. Do not dispose of, or shoot, remaining ammunition until directed by the manufacturer.
- All ammunition functionality issues will need to be addressed by the manufacturer.
- Rogers Sporting Goods brand waders have a (1) Year Repair or Replace Warranty, covering manufacturing and workmanship defects. Rogers will not warranty damage (rips, tears, punctures, etc.) caused by the consumer, normal wear-and-tear, or waders used in a commercial setting.
- The warranty period begins on the sale date of the original purchase. In the event that waders are replaced under warranty, the original warranty date will still apply. Example: Original wader purchased on 1/1/2020, and replaced on 9/1/2020 due to defect. The replacement waders are under warranty until 1/1/2021.
- All defective waders will be inspected. Leaks will be confirmed in a submersion tank. If an applicable defect is found, the Warranty will be applied. Rogers will repair or replace defective waders, at our discretion.
- Customer damage and unauthorized repairs will void the warranty, even when a defect is also present.
- Replacement waders will be the same model as the original purchase. If a suitable item is not available, a Store Credit will be issued. Refunds will not be issued for defective waders.
- If a defect is not identified, or consumer damage is discovered, Rogers may contact the customer to discuss available options.
- Returning products should be clean and dry. Soles of footwear should be free of debris. Removable wader liners should be returned unzipped, and removed from the wader.
- Rogers Sporting Goods brand clothing and footwear have a (1) Year Warranty covering manufacturing and workmanship defects. Rogers will not warranty damage (rips, tears, punctures, etc.) caused by the consumer, normal wear-and-tear, or use in a commercial setting.
- The warranty period begins on the sale date of the original purchase. In the event that products are replaced under warranty, the original warranty date will still apply. Example: Original product purchased on 1/1/2020, and replaced on 9/1/2020 due to defect. The replacement product is under warranty until 1/1/2021.
- All defective products will be inspected. If an applicable defect is found, the Warranty will be applied.
- Replacement products will be the same model as the original purchase. If a suitable item is not available, a Store Credit will be issued. Refunds will not be issued for defective products.
- Returning products should be clean and dry. Soles of footwear should be free of debris.
- Rogers will NOT process online or in-store warranty returns, or exchanges, for defective fishing rods. Customers will need to contact the manufacturer to initiate warranty protocol.
- Rod damage that occurs during shipping will be processed through Rogers.
- Certain items, like grasses, will degrade naturally. Rogers Sporting Goods provides a (6) month warranty on Rogers brand perishable items, covering manufacturing and workmanship defects. Rogers will not warranty damage (rips, tears, punctures, etc.) caused by the consumer or extreme weather, normal wear-and-tear, or degradation incurred from improper storage and use.
Gift Cards
You will enter the gift code you received via email into the cart. Click Add Coupon, Enter the code exactly, no spaces before or after, and click Apply.
If you need assistance placing an order using your coupon, please call 816-883-4545 option 1, Monday-Friday 9am-6pm CST.
Ammunition & Magazine Regulations
• Laws regarding the sale of ammunition are constantly evolving. As the consumer, it is important for you to be aware of federal, state, and local regulations regarding the online purchasing of ammunition. Please check local laws before ordering. By ordering this Ammunition, you certify you are of legal age and satisfy all federal, state and local legal/regulatory requirements to purchase this Ammunition.
• We understand that state requirements may allow ammunition shipments to consumers with particular types of certifications. Rogers Sporting Goods reserves the right to impose additional shipping restrictions to individual states.
• You must be a minimum 18+ years old to purchase shotgun ammunition, unless your state or local ordinances esatablish a higher minimum age.
• You must be 21+ years old to purchase handgun or rifle ammunition.
• Ammunition will only be shipped to the 48 contiguous United States.
• All ammunition will be shipped via ground service. Expedited shipping is not available.
• Due to safety regulations, shipped ammunition may not be returned.
• All ammunition functionality issues will need to be addressed by the manufacturer.
• All questions regarding the compatibility of ammunition, firearms, and firearm components should be referred to the respective manufacturer.
• PayPal cannot be used when purchasing ammunition or firearm accessories. Ammunition orders will be canceled if PayPal is selected as the payment option.
• When shipping to an FFL, only ammunition should be included on the order.
• If shipping to FFL Type 03, a Certificate of Eligibility (COE) is also required
Where to submit:
- You may reply to your "Info Needed" email directly with the required documentation for your state.
- Email directly to [email protected] and include your order number.
- Message through our Contact Form
No, there is no need to resend the documents for future purchases. Once you have sent us the required documents, such as FOID card, driver's license, FFL license, or other forms of ID, we will keep them on file. Your account will be updated, and you can disregard automated emails requesting documents as long as your shipping address remains the same and none of the documents have expired or there has been an address change.
If there is a change in your shipping address or any of your documents have expired, please send us the updated information. Once we have the updated documents, we will update your account accordingly.
Your order will be processed once the documentation on file is verified. There is no need to take further action unless you are notified otherwise.
*** EFFECTIVE 6/24/2024 ***
Due to the CA excise tax on ammunition, Rogers will not process consumer ammunition orders to CA FFL addresses.
Rogers will only process ammunition orders for CA FFL retailers for the purpose of resale to CA consumers.
This is temporary. Rogers will continue to work diligently toward resuming individual consumer orders to CA FFL addresses.
- Only FFL retailers are eligible to purchase ammunition to be shipped to a CA FFL for resale purposes.
- If desired, tax-exempt accounts must be established prior to placing an order.
- Ammunition may only be shipped to a verified FFL (Federal Firearms License) premises address.
- FFL Type 03 is acceptable, and must include a copy of Certificate of Eligibility.
- FFL Type 06 will not be accepted.
- FFL and tax-exemption documents (if applicable) must be on file with Rogers Sporting Goods prior to ordering.
- Documents can be submitted through our Contact Form, or by emailing directly to [email protected].
• The following valid documents must be on file with Rogers Sporting Goods prior to shipping:
• Driver’s License (or State ID) and
• ONE of the following Permit for Pistol or Revolver or Eligibility Certificate for Pistol or Revolver or Long Gun Eligibility Certificate or Ammunition Certificate
• Ammunition may only be shipped to an address on the Permit/Cert, or Driver’s License/State ID.
• Documents can be submitted through our Contact Form, or by emailing directly to [email protected]
NO SHIPPING TO THE DISTRICT OF COLUMBIA
• Both of the following valid documents must be on file with Rogers Sporting Goods prior to shipping:
• Driver’s License (or State ID) and
• FOID Card (Firearm Owner Identification)
• Ammunition may only be shipped to an address on the FOID, or Driver’s License/State ID.
• Documents can be submitted through our Contact Form, or by direct email to [email protected].
• Ammunition may only be shipped to a verified FFL (Federal Firearms License) premises address. (Types 03 & 06 will not be accepted)
• Both of the following valid documents must be on file with Rogers Sporting Goods prior to shipping:
• Driver’s License (or State ID) and
• LTC Card (License to Carry Firearms)
• FFL documents must be on file with Rogers Sporting Goods prior to shipping.
• Documents can be submitted through our Contact Form, or by direct email to [email protected].
• Prior to ordering, please contact your intended FFL to inquire about restrictions, required documents, background checks, fees, and shipment notification procedures.
• While Rogers Sporting Goods is not able to recommend an FFL in your area, we are happy to confirm if a preferred FFL is already on file.
• When shipping to an FFL, only ammunition should be included on the order.
Due to recent changes to NJ firearm and ammunition laws, Rogers has temporarily suspended the sale of Handgun Ammunition to NJ addresses.
Certain ammunition calibers that are primarily designed for rifles/shotguns may also be used in handguns with an equivalent caliber chamber. Rogers may, at our discretion, require additional documentation, or prohibit sales, for these calibers.
The following calibers may be shipped without additional documentation:
• .223 / 5.56, .243, .270, 7.62x39, .308 / 7.62x51, 30-30, 30-06
• 12 gauge, 20 gauge
• All other rifle and shotgun calibers require the following valid documents to be on file with Rogers Sporting Goods prior to shipping: Driver’s License (or State ID) and Firearms Purchaser Identification Card
• Restricted calibers may only be shipped to an address on the Permit, or Driver’s License/State ID.
• Documents can be submitted through our Contact Form, or by direct email to [email protected]
• Ammunition may only be shipped to a verified FFL (Federal Firearms License) premises address. (Types 03 & 06 will not be accepted)
• FFL documents must be on file with Rogers Sporting Goods prior to shipping.
• Documents can be submitted through our Contact Form, or by direct email to [email protected].
• Prior to ordering, please contact your intended FFL to inquire about restrictions, required documents, background checks, fees, and shipment notification procedures.
• While Rogers Sporting Goods is not able to recommend an FFL in your area, we are happy to confirm if a preferred FFL is already on file.
• When shipping to an FFL, only ammunition should be included on the order.
Laws regarding the sale of magazines are constantly evolving. As the consumer, it is important for you to be aware of federal, state, and local regulations regarding the online purchase of magazines. Prior to ordering a magazine online, we encourage you to familiarize yourself with current regulations in your state.
Any orders containing magazines that are not legal in your state will have the magazines removed from the order, and that portion of the order refunded.
- California: No magazines, regardless of capacity, will be shipped to customers with shipping addresses in CA.
- Colorado: No magazines, regardless of capacity, will be shipped to customers with shipping addresses in CO.
- Connecticut: No magazines, regardless of capacity, will be shipped to customers with shipping addresses in CT.
- District of Columbia: No magazines, regardless of capacity, will be shipped to customers with shipping addresses in DC.
- Illinois: No magazines, regardless of capacity, will be shipped to customers with shipping addresses in IL.
- Maryland: No magazines, regardless of capacity, will be shipped to customers with shipping addresses in MD.
- Massachusetts: No magazines, regardless of capacity, will be shipped to customers with shipping addresses in MA.
- New Jersey: No magazines, regardless of capacity, will be shipped to customers with shipping addresses in NJ.
- New York: No magazines, regardless of capacity, will be shipped to customers with shipping addresses in NY.
- Vermont: No magazines, regardless of capacity, will be shipped to customers with shipping addresses in VT.
Order Management
You may have the option to cancel within 30 minutes of placing your order. If you send us a message after hours, we will respond the next business day.
To cancel an order, please choose one of the following methods. Please include your order number and the reason for cancellation in your message.
- Contact our Customer Service team at 816-883-4545 option 2 (Mon-Fri 9am-6pmCST)
- Email directly to [email protected]
- Reply to your order confirmation email
- Message us through our contact form
- Send us a message via chat
If your order has already been shipped, please refer to our return policy for further instructions.
Once an order is placed, we are unable to add items to the order. However, if you need to update your shipping address, remove an item or update contact information, please contact our customer service team immediately after placing your order.
816-883-4545 option 2
Mon-Fri 9am-6pm CST
During the checkout process, you may receive an error stating we are unable to verify your billing address.
This means that while trying to authorize your payment, the billing address that your bank or financial institution has on file for the payment method you have chosen does not match.
You will need to correct the billing address to match the address your bank or card company has on file. We recommend calling your bank/card company, or confirming the address with your most recent statement from the card issuer before making another attempt to place the order.
If you need further assistance, you are welcome to call us at 816-883-4545 option 2.
To apply a promo or discount code:
• Proceed to checkout and enter your code in the Coupon Code field.
• Click Apply to see your new total before finalizing your order.
• Only one code can be used per order. This includes rewards codes and first time customer codes.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device. We also recommend the copy & paste method to ensure the characters are accurate.
To apply a promo or discount code:
• Proceed to checkout and enter your code in the Coupon Code field.
• Click Apply to see your new total before finalizing your order.
• Only one code can be used per order. This includes rewards codes and first time customer codes.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device. We also recommend the copy & paste method to ensure the characters are accurate. Any additional spaces before or after the code can cause a failure notice.
It is also possible the promotion the code was generated from, is no longer active.
* The exempt account must be created before placing an order. We cannot retroactively remove tax from a processed order.
- Resale: Submit a completed resale certificate or form for your state.
- Non-Resale: Submit a state-issued exemption certificate (must be issued by the ship to state).
- OK Disabled Veteran: Submit a copy of your state-issued exemption card.
- The name of your business or organization.
- Your name, phone number, and a confirmed email (must be different from your personal account).
- Make sure the billing address is linked to the business and consistent with your payment method.
- All tax-exempt purchases must use a business-linked payment method.
- Billing address must match the payment method or your payment may be declined.
- Ammo orders (CA, MA, NY): You must upload a copy of your FFL (Federal Firearms License).
- Ammo vendor licenses aren't accepted.
- Additional documentation may be required depending on your state.
- Rogers Sporting Goods reserves the right to deny or revoke tax-exempt status at its sole discretion at any time.
It is possible what you are seeing are pre-authorizations that we attempted and immediately voided but your financial institution had not release yet.
If you still show charges please provide us with the last 4 of the card used and we can confirm if that is the case.
You may call us at 816-883-4545 option 2 (Mon-Fri 9am-6pm CST) or email [email protected]
If you do not create an account before trying to place an order, your account may be put into an infinite loop of forcing you to reset your password every time you log in.
To resolve this, please call 816-883-4545 option 2, Monday-Friday 9am-6pm CST.
You can confirm this by logging into your account, click the order number, then scroll down to view all tracking numbers related to the order.
If you have received all of your packages and are still missing an item, we request you open all packages and remove all contents first.
If the item is still missing, please call us at 816-883-4545 (option 2).
If you did not purchase Aftership protection, please send an email with photographs of the package as received and any damage to the product sustained in transit to [email protected]. Customer service will review and respond to your ticket.
Most listings will offer a size chart link, directly under the size options. Its a blue hyperlink.
If you do not see a size chart link, we may not have one at this time. Most size charts can be located directly on the manufacturer's website if you are unable to locate it on our website.
Rewards
To use your rewards points, click "rewards" on the home screen, after you have logged in & have at least one item in your cart.
Click the rewards tab & adjust the slider to generate your coupon. Click apply to cart to automatically apply your discount code. Only one code can be used per order.
Be sure to double-check it has been applied before paying.
Common reasons for not seeing any available points are:
- You are logged in under a different email address than previously on file, or you have checked out as a guest.
- You have recently created a new account, and points can take up to 48 hours to appear.
- Your points migration from the old system has not yet taken place.
If you generate a coupon code, but choose not to use it immediately, the coupon code will be saved in the system 365 days.
If you did not use the code within 1 day, you will need to view History on your rewards dashboard. You can also copy the code from the email our rewards program sent to the email address on file.
You must be logged in prior to checking out, to earn points or view your rewards balance.
Points are not earned until an order has shipped and your payment method has been billed.
Guest checkouts do not earn points.