How do I return or exchange an item I purchased?Updated a year ago
To return or exchange an item, please follow these steps:
- Review the Terms and Conditions for Returning Merchandise.
- Click the 'START A RETURN' button on our website.
- Enter your order number and shipping zip code or email.
- Select the items you wish to return and the reason for the return. If required, include additional comments or upload photos.
- Select a desired resolution, such as a refund or an exchange.
- Choose a return method.
- Review your return details and click 'SUBMIT' to confirm. A confirmation message will appear along with your Return Authorization # and further instructions.
- Shipping labels are typically provided for waders, clothing, footwear, all Rogers brand products, and qualifying defective items.
- Once your return is approved, you'll receive shipping instructions by email. Attach the provided shipping label to your package and drop it off at a local FedEx drop-off location. Alternatively, you can present the QR code from the email at the FedEx location to print out the label.
- Retain the tracking information until your Return Authorization has been fully processed.
If our system is experiencing high volumes of returns and exchanges are not possible, you may return the item(s) for a refund and place a new order at your convenience. For further assistance, please call our Customer Service at the provided phone number.