Process for Requesting a Return AuthorizationUpdated a year ago
REQUESTING A RETURN AUTHORIZATION BY PHONE
- Please have your Order # ready, and call 816-883-4545.
REQUESTING A RETURN AUTHORIZATION ONLINE
- Review the Terms and Conditions for Returning Merchandise.
- Click the START A RETURN button at the bottom of this page.
- Enter your order number and shipping zip code or email.
- Select the applicable items, and reason for return. If required, enter additional comments and/or photos.
- Select a resolution.
- Select a return method.
- Review your return and click SUBMIT once it has been reviewed. A confirmation message will appear, with your Return Authorization # and instructions. You will also receive email notification.
- Once your return has been approved you will get shipping instructions via email. Apply the shipping label and drop it off at a local FedEx dropoff location. You may also use the QR code in the email while at the FedEx location to obtain the shipping label.
- Retain your tracking information until your Return Authorization has been fully processed.