You may have the option to cancel within 30 minutes of placing your order. If you send us a message after hours, we will respond the next business day. To cancel an order, please choose one of the following methods. Please include your order number a
Once an order is placed, we are unable to add items to the order. However, if you need to update your shipping address, remove an item or update contact information, please contact our customer service team immediately after placing your order. 816-8
During the checkout process, you may receive an error stating we are unable to verify your billing address. This means that while trying to authorize your payment, the billing address that your bank or financial institution has on file for the paymen
To apply a promo or discount code:. • Proceed to checkout and enter your code in the Coupon Code field. • Click Apply to see your new total before finalizing your order. • Only one code can be used per order. This includes rewards codes and first tim
To apply a promo or discount code:. • Proceed to checkout and enter your code in the Coupon Code field. • Click Apply to see your new total before finalizing your order. • Only one code can be used per order. This includes rewards codes and first tim
* The exempt account must be created before placing an order. We cannot retroactively remove tax from a processed order.
It is possible what you are seeing are pre-authorizations that we attempted and immediately voided but your financial institution had not release yet. If you still show charges please provide us with the last 4 of the card used and we can confirm if
If you do not create an account before trying to place an order, your account may be put into an infinite loop of forcing you to reset your password every time you log in. To resolve this, please call 816-883-4545 option 2, Monday-Friday 9am-6pm CST.
You can confirm this by logging into your account, click the order number, then scroll down to view all tracking numbers related to the order. If you have received all of your packages and are still missing an item, we request you open all packages a
If you did not purchase Aftership protection, please send an email with photographs of the package as received and any damage to the product sustained in transit to [email protected]. Customer service will review and respond to your ticket
Most listings will offer a size chart link, directly under the size options. Its a blue hyperlink. If you do not see a size chart link, we may not have one at this time. Most size charts can be located directly on the manufacturer's website if you ar